Effective Date: Jul 20, 2025
At Max Petcare, operating under the brand name Perky Paws, your privacy is our top priority. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website (www.perkypaws.in) or interact with our services. By using our site, you agree to the practices described in this policy.
1. Contact Information
If you have any questions about this Privacy Policy or would like to exercise your rights related to your personal data, please contact us:
Business Name: Max Petcare
Brand Name: Perky Paws
Email: support@perkypaws.in
Business Address:
Max Petcare, No 21/22, WeWork Olympia Cyberspace,
Arulayamanpet 2nd Street, Guindy, Chennai, Tamil Nadu – 600032
2. Information We Collect
We collect both personal and non-personal information when you use our site.
a. Device Information
What we collect: IP address, browser type and version, time zone, device type, operating system, referring websites, pages visited, and how you interact with the site.
How we collect it: Automatically through cookies, web beacons, log files, pixels, or third-party tools like Google Analytics and Meta Pixel.
Why we collect it: To analyze website traffic, improve user experience, and detect potential fraud or misuse.
b. Order and Transaction Information
What we collect: Name, billing and shipping address, email, phone number, payment method details (processed securely), order history.
How we collect it: Directly from you during checkout or account creation.
Why we collect it: To process orders, confirm transactions, deliver products, offer support, and meet legal obligations.
c. Customer Service Interactions
What we collect: Emails, phone conversations (if applicable), inquiry details, and supporting information you provide.
Why we collect it: To provide support, resolve issues, track satisfaction, and improve our services.
3. How We Use Your Information
We use your data to:
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Process orders and payments
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Deliver products and provide shipping updates
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Send order confirmations and alerts
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Provide customer support
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Personalize product recommendations
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Prevent fraud and ensure site security
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Improve our site and marketing through analytics
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Send newsletters or promotions (only if you opt-in)
4. Sharing Your Personal Information
We do not sell your personal data. We may share it only in specific cases:
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With Service Providers: For payments (e.g., Razorpay), shipping (e.g., Shiprocket), analytics (e.g., Google Analytics), or website hosting.
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Legal Requirements: If required by law (e.g., court orders, regulatory requests).
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Marketing Platforms: With your consent, we may share behavioral data with Meta Ads or Google Ads for remarketing (no sensitive data shared).
See how they handle data:
Google Privacy Policy
Facebook Privacy Center
5. Behavioural Advertising & Analytics
We may use tools such as:
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Google Analytics
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Meta Pixel (for Facebook/Instagram Ads)
These help us understand customer behavior, measure ad performance, and show you relevant ads.
To opt out of targeted advertising:
Google Ads Settings
Facebook Ads Settings
6. Cookies and Tracking Technologies
Cookies are small files that store data on your device.
We use them to:
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Keep your session active
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Remember your cart and login
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Track how you use the site
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Customize content and ads
You can disable cookies in your browser, but doing so may impact functionality.
More info at www.allaboutcookies.org.
7. Data Retention
We keep your data only as long as needed to:
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Fulfill the purposes listed above
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Comply with legal or tax obligations
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Maintain business records
You may request deletion of your data at any time by emailing us. Some data may be retained for fraud prevention or legal reasons.
8. Your Rights
You have the right to:
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Access your data
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Correct or update inaccurate info
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Withdraw marketing consent
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Request data deletion (where applicable)
To exercise these rights, email: support@perkypaws.in
We aim to respond within 7 business days.
9. User-Generated Content
Reviews or testimonials you share may be publicly visible. Avoid including sensitive info.
With your permission, we may display your feedback, first name, or initials on our site or social media.
10. Do Not Track
Some browsers send “Do Not Track” (DNT) requests. Currently, we do not respond to DNT signals due to lack of standardization.
11. Changes to This Policy
We may update this policy from time to time. Updates will be posted here. Your continued use of the site means you accept the revised policy.
12. Complaints
Think your data was misused? Contact us — we’ll resolve it quickly and fairly.
Email: support@perkypaws.in
Subject Line: Privacy Complaint